If your issue is not resolved to your satisfaction after calling the TPA directly, please call the Cleveland Clinic Customer Service Unit at 216.986.1050(Option 1). You can access your health benefit information by registering at or download the free Aetna mobile app for more convenient access to your benefits. Learn how an Aetna® health plan can make all the difference. We make getting the care you deserve more convenient and more accessible. The Aetna concierge customer service department can be reached by calling 1.833.414.2331. Aetna® health benefits through your employer. The Cleveland Clinic EHP Third Party Administrator (TPA) is Aetna. *If the emergency visit results in an admission, the emergency co-payment will be waived and the inpatient admission co-payment will be applied.Ĭleveland Clinic employees should go directly to the third-party administrator (TPA) to resolve any claims payment issues. ![]() ($50 for Urgent Care / $250 for Emergency*) Note: You must first register with Aetna to view your plan specific network.Īetna Select Open Access (National Network)ġ00% after applicable co-pay or co-insurance It is your responsibility to verify your provider's participation each time services are obtained. The EHP Plus network includes the Cleveland Clinic Quality Alliance in addition to the Aetna Select Open Access network (a national network). Specialty Drug Copay Card Assistance Programs.Nutrition Programs and Related Services.Rare or Complex Condition Management Program. ![]() Participant Rights and Responsibilities.Creating a Healthy Choice Portal Account.
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